A Hong Kong platform for SEN families

Finding answers
should not be this hard.

Actually Answered brings together a parent community and a SEN service directory, so you can ask questions, compare services, and learn from other families in one place.

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Free to use · Anonymous questions welcome · No formal assessment required

WhyWhy Actually Answered

Every SEN family's journey is different,
yet many parents face similar challenges.

Too much information, hard to choose

Parents often search for assessments, training, and support across different platforms. With so much information, it can be hard to know where to start or how to compare options.

Feeling alone on the parenting journey

Caring for a SEN child can sometimes feel overwhelming. Parents want to connect with others who share similar experiences, to share and support one another.

Finding the right support for your child

Faced with different courses, therapies, and services, parents may wonder which options truly fit their child's needs.

How Actually Answered helps

Actually Answered brings the parent community and curated service information together on one platform, so parents can learn from other families and understand support options more easily — walking alongside them with information and peer connection.

FeaturesFeatures

Two things you can do here

Ask questions, and find the right support services. Both are free.

01 — Parent forum

Connect with people who understand

Ask questions, share experiences, and get honest replies from parents who have walked the same road. Learn together in a trusted community as your child grows.

Ask questions and get real answers
Share first-hand experience and practical tips
Connect with parents on similar journeys
Build a mutually supportive parent community

You can choose to post openly or anonymously.

02 — SEN service directory

Choose with confidence

Search training courses, assessments, and support services through a one-stop SEN service directory, making it easier to find resources that fit your child.

Search training courses and assessment services
Filter services by district and SEN type
Keep a record of trainings your child has attended

The directory is growing — parents are welcome to suggest new services.

How it worksHow it works

Three steps

Create an account
All you need is a phone number. Families without a formal assessment or diagnosis are welcome too.
Ask or search
Post in the parent forum, or search directly for training courses, assessments, and support services.
Get support
Receive replies from other parents and find support options that suit your child.

JourneyThe journey

The SEN journey for many families

Every family's path is different. These are common steps. Select a step to see related FAQs.

Noticing a need
Difficulties with learning, communication or behaviour
Related FAQs →
Assessment
Referral through a health centre, doctor or school
Related FAQs →
Waiting
Ask about the SWD training subsidy while you wait
Related FAQs →
Training & therapy
Search the directory for suitable courses
Related FAQs →Search the directory →
Support at school
Talk to the school about support and exam arrangements
Related FAQs →

FAQFAQ

FAQ

Yes. Actually Answered is free for parents and caregivers, making it easier to access practical information, exchange experiences with other families, and find support for your child.

The forum welcomes SEN parents and caregivers from all backgrounds and experiences — a space for families to share their journeys, exchange practical advice, and support one another.

The directory covers SEN-related services such as assessments, training courses, therapies, and other family support resources.

Actually Answered takes privacy seriously and is committed to protecting the personal information parents provide. Please see the Privacy Policy for details.

Yes. Actually Answered aims to provide a safe space where parents can ask questions and share experiences as they choose.

No. Actually Answered welcomes all parents and caregivers who want to learn about SEN, or look for support and resources. No formal assessment or diagnosis is required.

Yes. We welcome suggestions from parents and users to help improve the SEN service directory.

Yes. Actually Answered hopes to help parents and caregivers learn more about SEN, explore resources, and connect with other families.

We strive to keep information accurate and up to date; however, we recommend confirming the latest details directly with service providers before enrolling.

The information above is for reference only. For details, please check with the relevant organisation or a professional.

See all FAQs →

AboutWhat is Actually Answered

Actually Answered is an online platform designed for parents and caregivers of children with special educational needs (SEN) in Hong Kong.

It combines a parent community with a SEN service directory, helping families support each other and more easily find services that suit their child's needs.

Our purpose

When looking for support, SEN parents often spend a great deal of time searching for information, comparing services, and judging what to trust.

Actually Answered brings together practical resources, parent experiences, and service information, so parents can find what they need more easily and choose support with confidence — accompanying families through every stage of growth.

The student team

The platform was developed in collaboration between ISV Lab and undergraduates of the HKU Bachelor of Social Sciences (Government & Laws) and LLB programmes, and is free for parents and caregivers.